Frequently Asked Questions
What organizations participate in fundraisers?
Organizations that participate in fundraisers include:
- Booster Clubs
- Girl Scouts, Boy Scouts
- Camps
- Cheerleading Squads
- Church Groups
- Sports Teams
- Parent Teacher Organizations
- Schools
- School Affiliated Bands
- Sororities, Fraternities
- Student Councils
What percentage of sales from the fundraising event does my organization receive?
20% of all pre-tax sales from the event will be donated directly to your organization. A check will be issued 4 to 6 weeks following your event. Gift card purchases are excluded from fundraising totals.
- Fundraiser guests are required to present an official event flyer to the cashier with each order to receive credit. We also accept flyers shown on a phone.
- Guests will receive credit for their meals whether they choose to dine in, take out or catering.
- Flyers cannot be distributed inside our stores or within the vicinity of our stores, including the parking lot, before or during the event.
When can my organization host an event?
Dates vary based on location. When scheduling your event online, a calendar will provide you with the available dates at your desired location. A minimum two weeks notice is required to schedule your event.
How often can I schedule a fundraising event?
Fundraising events can be scheduled every 30 days with at least two-weeks notice. You can schedule fundraising events up to three months in advance.
Is a flyer available for my event? If so, how do I obtain it?
Yes, a flyer is available for your fundraising event. Once your fundraising event has been approved, you will be able to access the flyer online by logging in to your account and selecting the “Review Flyer” link. The flyer is formatted as a PDF that you can print and distribute as needed. View a sample flyer.
The link to my flyer is not working. What do I do?
Make sure a PDF reader is installed on the computer you are using. If one is not, a PDF reader will need to be installed to view the flyer. If you do have a PDF reader, please turn off the browser's pop-up blocker or check the firewall. If the issue persists, please email FundraiserCenter@pandarg.com.
The status of my fundraiser says "Pending." What does that mean?
It means that your fundraiser application did not come through and will need to be resubmitted. To resubmit your application, select "View," verify the information and select "Submit My Fundraiser." You will receive an email confirmation of the submission and the status will change to "Submitted."
How do I know if my event has been approved?
You will receive email confirmation once we receive your application. If you do not receive a confirmation email, resubmit your application through your account. You will be notified via email within 48 hours if your event has been approved. As a courtesy to our stores, please do not advertise your fundraiser until you have received approval for your event.
How do I change the date and time of my confirmed fundraiser?
Fundraiser dates and times cannot be changed within 72 hours of the event. Otherwise, please contact our Fundraiser Team at FundraiserCenter@pandarg.com to make any scheduling changes.
How do I cancel my fundraiser?
You may cancel your fundraiser with a minimum of 72 hours notice prior to the scheduled event by logging into your fundraiser account. Any cancellation notice of less than 72 hours may affect future fundraiser event requests.
How much money did my organization raise?
Your fundraising total will appear in your account. If it is not present within three days after the event, please email FundraiserCenter@pandarg.com for the results.
When can I expect my fundraiser check?
Please allow 4 to 6 weeks for processing, excluding delivery time. If it has been more than 8 weeks since your event and you still have not received a check, please contact our Fundraiser Team at FundraiserCenter@pandarg.com.
Please note, due to the holiday season and the high number of fundraiser events, checks will be delayed 1 to 2 weeks. We thank you for your patience in advance.